Saturday, February 28, 2009

Intercultural Behaviour.........

Singapore and Malaysia are both multi-racial and culture countries as these two countries consist of three main ethnic groups such as Malays, Chinese and Indians. As different ethnic groups have different traditions, religious and cultures, the possibility of having intercultural problem are quite high as not all people will understand the culture and traditions of all the races. Thus, intercultural behaviours such as lifestyle, eating manner etc can cause problem if people do not understand the traditions and culture of different races. The incident that I would like describe is regarding intercultural behaviour and communication between Malays and Chinese which I heard from my friend.

Universities in Malaysia consist of majority Malays and Chinese students as these two races have a higher percentage in the Malaysia's population. As we know, first year students of all universities in Malaysia are compulsory to stay in accommodation so that they can be trained to be independent. As to enhance the interactions between different races and to minimize the gap between them, the universities has a policy to allocate students from different races to share a room so that they have more time to interact with each other. My friend was a student of one of the universities in Malaysia. During her first year in university, she was allocated to stay with Malays and Indian students. My friend was a student from Chinese school and did not understand much on the traditions and cultures of other races since she seldom have chance to communicate with people from other races during her primary and secondary school. Thus, she was not able to adapt herself to share room with students from other races. She had to communicate with them using Malay or English which was not her usual communication language. Besides that, she could not eat her favourite food which is pork in front of her room mates as there is a rule that not to eat pork in front of Muslim as this is a sin for them.

One of the major incidents that show intercultural behaviour's problem was the Muslim prayers' habit. As we know, Muslims are required to pray five times per day and they have certain direction for their pray. There was one early morning when my friend woke up during their prayer time. She was shocked when she saw
her Muslim room mates prayed beside her bed with white clothes and head cover. At first, she was terrified by her room mates because she told she saw a ghost. After a few second, she felt unhappy and uneasy because in Chinese's traditions and culture, only dead person will be prayed by people and it is not a good sign if people pray in front of you. However, she managed to solve this problem by communicating with her Muslims room mate and both of them were adapted to each other's culture well and now they are good friends.

I was only aware about intercultural problems after I heard this story from my friend as my social circle is mainly Chinese since I studied primary school. Intercultural problems need to be solved to avoid miscommunication as well as ethnic groups bias. It is important to understand other races' traditions and cultures as intercultural behaviour cannot be avoided in our future workplace.

Saturday, February 14, 2009

Correspondence Critique..........

From:

XXX

Sent:

Tue 2/3/2009 5:07 PM

To:




Cc:




Subject:

ARO position in XXX




XXX(Mr) :: Executive, XXX Undergraduate Program Committee :: National University of Singapore :: c/o XXX Admin Office XXXXXX :: XX-XXXX (DID) :: XX-XXXXXX(Fax) :: XXXXXX@nus.edu.sg (E) :: www.XXXXXX.nus.edu.sg (W)

----- Forwarded Message -----

Assistant Research Officer

An immediate vacancy for Assistant Research officer is available at Plant Systems Biology Group in XXX

Work:
1. Molecular and genetic study on plant stem cell regeneration,

2. Ordering chemicals,

3. Maintenance of laboratory and growth spaces

Requirements:
BSc or higher degree in Biological Sciences or related fields.
Highly-motivated person who is interested in plant developmental biology.
Lab experiences in cloning - design and construction of plasmids, PCR and other basic molecular biology techniques - is essential.
Prior experience in plant sciences is advantageous, but not essential if he/she is enthusiastic about learning plant molecular genetics.

The salary given is commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and dental benefits, etc.

If you have any inquiry, please contact XXXX@XXX.org.sg.

Interested individuals should send their application, curriculum vitae, and 2 letters of reference to:

Dr. XXXX

Principal Investigator

Plant Systems Biology Group
XXXXX Laboratory Limited

1 Research Link National
University of Singapore Singapore 117604

E XXXX@XXX.org.sg
http://www.XXX.org.sg/itot.asp


This is the e-mail I have received a few weeks ago which is related to the employment of Assistant Research Officer by one of the research laboratory. I think it is a bad example of business correspondence which did not convey the message clearly.

The subject of the e-mail is not clearly stated. People who receive this e-mail may not know the meaning of ARO as this short form can mean other things instead of Assistant Research Officer. Besides that, the e-mail did not state who were the target recipient and this will confuse the recipients as the recipients do not know the purpose of this e-mail.

The opening of this e-mail is considered inappropriate as it consists of the information of the sender. Although it is a forwarded e-mail, the information of sender should be written at the end of this e-mail or before the line forwarded e-mail. In my opinion, the opening of the e-mail should be written in the following way:

“On behalf of XXX Laboratory, I would like to inform you that XXX laboratory is urgently recruiting an assistant research officer. The following are the details and criteria about this position. If you are interested, you can contact XXXX@XXX.org.sg for more information.

With regards,

XXX”

The content of the e-mail is not well written as it did not properly describe the job scope of assistant research officer and this will create confusion to the recipients. Besides that, the requirements for the position was very brief and the grammar used were inappropriate.

Lastly, the closing of the e-mail did not state the person who sent out this e-mail to Mr. XXX, which means that it did not state who the recipient should direct to if there were any queries. Besides that, this e-mail did not state the deadline for the application for the position and this might confuse the recipients.

In conclusion, I think this e-mail is not a good business correspondence and it did not fulfill the 7Cs of writing in effective communication and did not convey the message well to the recipients.

Sunday, February 1, 2009

Resolving Interpersonal Conflict..........

Interpersonal conflicts always occur during communication if there is misinterpretation and miscommunication. If these conflicts are not solve properly, the relationship between the persons who involve will become worse and end up become "enemy". Thus, it is important for us to identify interpersonal conflict and try to solve it as soon as possible to avoid losing our family members, friends or colleagues.

The interpersonal conflict that I would like to describe here is real situation which happen in Management committee of a student body. The characters involved which are A and B who is Vice President and Assistant International Special Project Officer respectively. Lets start the story of this complicated interpersonal conflict.

As this student body plan to have a Oversea Community Service trip which during year end school vacation, A and B together with the company of Officers from school went to China to have recce trip during mid year school vacation to observe the location of the trip as well as the feasibility to conduct the trip. Oh,I forgot to mention that A is a guy and B is a girl. A is a very nice guy and treated B very nicely during the recce trip. However, B thought that the way A treated her hint her that he likes her. As B is a simple minded girl, she started to develop some feelings toward A.

Unfortunately, there were rumours that B likes A after both A and B came back from China. Initially, A did not bother about these rumours and still continue to be very close with B. However, as the rumours getting spread out, A started to avoid B and B felt very annoyed and sad. B wanted to confront with A but she did not dare to do so. Fortunately, after a few weeks, A took the initiative to talk with B and clarify with B that both of them are just friends. B accepted A's clarification and decided to treat A as friend. Yet, after the clarification, B found that A is still trying to avoid her. B feel very desperate and then she found out from a friend that A still misinterpreted that she likes him although after clarification.

Thus, from the scenario above, the possible reason which caused this interpersonal conflict is that A still thought that B has feelings toward him and he try to avoid her to minimize the contact between them. What should B do?Should B confront and clarify with A or just stay silent and wait A to take the initiative to communicate with her?